About The Event
There is one thing that call center practitioners can be sure of with rapid changes impacting contact centers more than ever before: the expertise you achieve at CCFS 2021.
CCFS Helps you step forward with your contact center and the perspectives you are looking for in key areas, like WFO and leadership, to ensure that you meet the strategic goals of your company.
Here, from chatbots to COVID-19, you can find Interactive sessions, roundtables and tools covering all the latest industry topics. In April 2021, join CCFS and 300 + professionals from the contact center industry for a experience that will help you expand your network, learn from industry professionals, find solutions to new challenges in the world, and be motivated.
- VPs and Directors at the senior level who are responsible for strategic planning and alignment.
- Managers responsible for organizational and tactical planning
- CIOs who really want financial enhancements to improve call-center operations.
- CTOs that need contact center strategy alignment with other internal departments
In addition, many more decision-makers in all contact center areas are searching for solutions, including agent apps, AI, chatbots, cloud solutions, multichannel/omnichannel, self-service, WFO and more.
Here are some of our speakers
You will be inspired by diverse, experienced speakers
The inspiring keynote speakers, professional and seasoned, will increase the awareness of you and your team around the pillars of success: organizational competence, unflappable leadership, and a balanced, positive community. You're going to witness the strength of coming together and the effect it can have on your career, your team, and your organization.
The sessions & case studies
The learning environment is one of co-operation... You will not be alone at CCFS and its content program, whether you are just starting in a new job, refreshing your talents, or searching for innovative and creative takeaways.
Networking is beyond anything
You'll be sure to interact with like-minded professionals who want to share best practices and learn from each other, whether you join in an online chat, online discussion group, roundtable discussion, or let AI driven matchmaking do the job.
CCFS brings together professionals looking to boost the customer experience. From managing customer interactions to recognizing device reliability and usability problems, participants are looking at our event for effective solutions to common challenges in the industry.
In order to keep up with rapidly changing technology and push progress, the CCFS attendee’s is not only willing to communicate - they are experts who need innovative techniques, tactics and solutions.
Join us as a sponsor and help CCFS attendee’s take their organizations to the next level of performance!
Request a Sponsorship Proposal
Sharing your company, offerings, and services with the biggest online gathering of high-level decision-makers in the industry has never been easier. If you are interested in learning on our digital platform about sponsorship packages, please contact us firstname.lastname@example.org