Contact Centers of the
Future Summit April 9th 2021

Preparing for the Future of Contact Center Management in the New Normal

April 9th 2021 – Bengaluru

About The Event

About The Event

There is one thing that call center practitioners can be sure of with rapid changes impacting contact centers more than ever before: the expertise you achieve at CCFS 2021.

CCFS Helps you step forward with your contact center and the perspectives you are looking for in key areas, like WFO and leadership, to ensure that you meet the strategic goals of your company.

Here, from chatbots to COVID-19, you can find Interactive sessions, roundtables and tools covering all the latest industry topics. In April 2021, join CCFS and 300 + professionals from the contact center industry for a experience that will help you expand your network, learn from industry professionals, find solutions to new challenges in the world, and be motivated.

Meet the:

  • VPs and Directors at the senior level who are responsible for strategic planning and alignment.
  • Managers responsible for organizational and tactical planning
  • CIOs who really want financial enhancements to improve call-center operations.
  • CTOs that need contact center strategy alignment with other internal departments

In addition, many more decision-makers in all contact center areas are searching for solutions, including agent apps, AI, chatbots, cloud solutions, multichannel/omnichannel, self-service, WFO and more.

Our Speakers

Here are some of our speakers

Speaker 1

Satish Kajaya

Global Delivery & Excellence Leader

Speaker 1

Ajay Bakshi

Global Transformation Head

Speaker 1

Kunal Dhingra

Senior Director / Global Head IT

Speaker 1

Rashika Malhotra

Head of Digital and Data Services

Speaker 1

Arvind Shukla

Head of Workforce Service Delivery & Program Management

Speaker 1

Ganesh Dalvi

Service Delivery Director

Speaker 1

Vijaysarathi Akkipeddi

Heads Transformation Innovation & Learning

Speaker 1

Jaspreet Joshan

National Head - Contact Center Technology & Operations

Speaker 1

Mahesh Kumar

VP - Strategic Initiatives

Speaker 1

Debashis Singh

CIO, Digital Transformation, Cloud & Customer Experience

Speaker 1

Pooja Singh

India Site Head

Speaker 1

Rajiv Ramanan


Speaker 1

Dr. Shreekant Vijaykar


Speaker 1

Jeyavelan S

India Business Head

Speaker 1

Raj Badhwar

Chief Transformation Officer

Speaker 1

Amitabh Vartak

Sr VP Organizational Effectiveness & Transformation

Speaker 1

Andrew Jeffree

CX Innovator and Director CX transformation


Why Attend?

You will be inspired by diverse, experienced speakers

The inspiring keynote speakers, professional and seasoned, will increase the awareness of you and your team around the pillars of success: organizational competence, unflappable leadership, and a balanced, positive community. You're going to witness the strength of coming together and the effect it can have on your career, your team, and your organization.

The sessions & case studies

The learning environment is one of co-operation... You will not be alone at CCFS and its content program, whether you are just starting in a new job, refreshing your talents, or searching for innovative and creative takeaways.

Networking is beyond anything

You'll be sure to interact with like-minded professionals who want to share best practices and learn from each other, whether you join in an online chat, online discussion group, roundtable discussion, or let AI driven matchmaking do the job.

Why Sponsor?

CCFS brings together professionals looking to boost the customer experience. From managing customer interactions to recognizing device reliability and usability problems, participants are looking at our event for effective solutions to common challenges in the industry.

In order to keep up with rapidly changing technology and push progress, the CCFS attendee’s is not only willing to communicate - they are experts who need innovative techniques, tactics and solutions.

Join us as a sponsor and help CCFS attendee’s take their organizations to the next level of performance!

Request a Sponsorship Proposal

Sharing your company, offerings, and services with the biggest online gathering of high-level decision-makers in the industry has never been easier. If you are interested in learning on our digital platform about sponsorship packages, please contact us

Contact Us

For General Enquiries and Speaking opportunities
For sponsorship and Marketing opportunities +91 9538397989 or



Phone Number

+91 9538397989

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