About CX Senate

CX Senate (Virtual) Is a forum bringing together CX community leaders online to exchange their perspectives and Understand CX as the Source of Competitive Advantage.
This transformative event will offer you the requisite foundations and tactics to smash through the noise, immerse yourself in customer intelligence and emerge victorious from the shifting landscape

Reasons to Attend

You will reap various benefits as a result of your participation, including the opportunity to:

  • Meet and discuss with business leaders and entrepreneurs about the most comprehensive customer experience strategies
  • Keep up with the latest CX trends, opportunities, and developments from practitioners, CX influencers, and consultants with extensive experience and distinctions.
  • Learn about innovative practises and successful customer experience programmes from a wide variety of business sectors.
  • Meet and share experiences and knowledge with successful CX community Leaders.

27th
August 2021

Fully
Virtual

300 +
attendees

20 +
Industry Speakers & Panelist

Speakers

Santhakumaran Atmalingam

Global Customer Experience Specialist
CX Expert Asia (Malaysia)

Gregorio Uglioni

Customer Experience, Innovation and Transformation

Fasih Abbas

Director & Head of Customer Success
Cashfree

Rituparn Bakshi

Head Quality - Enterprise
Tech Mahindra

Kowshik Bhattacharjee

Head of Service Excellence
Medcare Hospitals & Medical Centres (UAE)

Amitabh Khanna

Head Customer Delivery South Asia
Mastercard

Ashutosh Karandikar

Founder & Principal Consultant
KretruTosh Consulting

Dilpreet Singh

Head - CRM, Loyalty & Customer analytics
The Oberoi Group

Dr. William Huggins

Regional Director Customer Experience
Unicomer (Trinidad and Tobago)

Madhav Malhotra

SVP & Head Customer Care,
Reliance Jio

Harishankar Mishra

Sr. Vice President- Customer Experience
Future Generali India

Nitin Sareen

SVP, Consumer Analytics and Marketing Lead
Wells Fargo

Arvind Sekar

Manager- Partner Sales Engineering
Freshworks

WHO will Attend?

YCustomer Experience Heads | Customer Relations Heads | Customer Service heads | Customer Loyalty Heads | Customer Operations Heads | Contact Centre Heads | |Heads of Product Development and Innovation | Heads of UX | Chief Digital Heads |Technology Heads | Chief Marketing Heads | Heads of Consumer Insights and Analytics | Senior Management (CEO, CMO, COO, CTO)

Event Schedule

10:30 – 10:45

Welcome and opening Address (Knowledge Partner)

10:45 – 11:00

Thought leader presentation

11:00 – 11:45

CX Prioritization & Integration Into every Business (Cross Industry Power Panel)

11:45 – 12:05

Thought leader presentation

12:05 – 12:20

Changing Experiences - Moving from reactive to proactive CX (Keynote address)

12:25 – 12:40

Thought leader presentation

12:40 – 12:55

Privacy and Trust an Augmentation of Customer Experience Strategy (Keynote address)

12:55 – 13:10

Thought leader presentation


13:10 – 13:25

Building Operational Resiliency & Maximizing Customer Experiences (Keynote address)

13:25 – 13:40

Thought leader presentation



13:40 – 13:50

Break



13:50 – 14:35

Future-Proof Customer Experience Strategies to Drive Business Performances in the Face of Uncertainty (CX & EX Power Panel)

14:35 – 14:55

Thought leader presentation

14:55 – 15:05

Closing remarks & thank you note

CX Senate (Virtual) is a must-attend for any CX Leader and is an excellent opportunity to promote your services/products and gain new leads and customers. Explore options email us partnerships@augmentrac.com

Event Partner

Gold Partner

Associate Partner

Event FAQs

The CX Senate virtual will offer a complete conference experience for delegates who are focusing on CX as the Source of Competitive Advantage.
Your favourite CX and technology leaders who have made a significant impact within their organisations and are providing exceptional experiences to their internal & external customers across multiple channels. (View Speakers page)
“On your screen, an improved conference experience!” The CX Senate virtual conference will provide delegates, speakers, and sponsors with a full conference experience, including inspiration, practical advice, interaction, and networking, with the option to watch it live or from the comfort of your own home or workplace
  • Gain access to the most recent CX market developments during the crisis and learn how to develop a long-term strategy.
  • Learn about technologies and solutions that can help you improve your strategy and provide a better customer experience.
  • Improve your customer experience by strengthening your decentralised structure and employee commitment to your company.
We are glad to have questions related to the event that we can surely answer, leave us a note connect@augmentrac.com

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